Tag: patient experience
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The Get-Well Crate: A Post-Op Gesture Patients Don’t Expect — But Never Forget
Most dental offices send surgical patients home with two things:a handful of gauze and a set of printed instructions. Technically, that’s all that’s required. But in reality, the patients who come to us in surgical situations often aren’t “just another appointment.” Many of them have been in significant pain for days. They’ve tried two or…
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Small Touches, Big Impact: How Our “Comfort Tray” Elevated the Patient Experience—and Our 5-Star Reviews
Lead with kindness, embed it in your culture, and let small touches make a big impact. In dentistry, we spend endless hours thinking about technology, treatment planning, clinical precision, and efficiency. But sometimes the biggest impact comes from the simplest human gesture. About a year ago, we introduced something new in our practice: a small…
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Dealing with Price Shoppers
A good number of calls from potential new patients are from people trying to get a price for a service. These callers may be mistakenly dismissed as price shoppers. The general consumer knows very little about the differences between offices and the only factor they can use to make a decision is price. That is…
Genius Dental Systems 